YouTube TV crashed on Wednesday, right in the middle of Croatia’s semifinal victory over England in the World Cup. The outage lasted around an hour. Fans obviously were not happy about it and YouTube heard from a lot of them.
Hey everyone — sincere apologies for streaming issues with YouTube TV. The timing is horrible but we’re working to be up and running again ASAP!
— YouTube TV (@YouTubeTV) July 11, 2018
As soon as the issue was resolved, the company sent out both a tweet and an email to let subscribers know the game was back on. That wasn’t the end of the making-good though. YouTube sent an email to subscribers yesterday offering a free week of YouTubeTV as an apology.
We’re really sorry for the recent YouTube TV outage during the FIFA World Cup Semifinal. We love our TV as much as you do, and our goal is to make sure that you can access your favorite TV – whenever and however you want.
Any recordings of the full game or anything else you where recording should now be available uninterrupted in the Library tab. If you are still experiencing issues, please let us know via email, phone, live chat, or @TeamYouTube on Twitter.
To help make this right, we’d like to give you a week of free service. You’ll receive another email soon confirming your account has been credited.
Thanks for sticking with us.
Whether or not fans are still angry, chances are they will still take the discount.